Shipping and delivery time, costs for transportation and right of withdrawal

1. Orders from Italy

We deliver by courier directly to your home. We ship all over Italy at a cost of 5.00 euros. From a shopping value of 150 euros the home delivery is free. Normally incoming orders are processed and shipped within 24 hours. Our shipping partners deliver the goods ordered the country within 24-72 hours for any article reported on the product detail page with "immediate availability". To avoid delays in delivery, our shipping partner needs a your phone number to contact you by phone. For the same reason it would be also very useful indication of your address where the courier can find her during working hours.
Orders are delivered only when it is already been paid for the previous shipment. The goods remain in the possession of Brunolab srl until full payment.

2. Orders from UE and Extra UE

Warning: do not ship to EU countries and non-EU unless granted earlier. Upon delivery in countries outside the European Union may have inter expenses (eg. Customs duties) that are incurred by customers. Please contact us with any questions about.

Currently the information about our online shop are available in English and Italian. We disclaim all responsibility for any misunderstandings due to poor language skills.
We deliver by courier directly to your home. No possible ship to PO boxes and / or general delivery shipments.

3. Delay in delivery and non availability of goods

The online store is connected directly to our logistics software. Thanks to this connection can go any show to the current availability of individual items our customers through a "traffic light system". In exceptional cases can be a delay in delivery, that is to bring the matter before the desired merchandise is no longer available. In these cases, the client will try to contact immediately. We reserve the right to carry out partial deliveries in case eg. one of the three items ordered is not available. In this case we will be handed over to the customer the two articles left. Of course the customer will pay only the two items received.

4. Returns and exchange information

You have the right to terminate the contract without giving any reason within 14 (fourteen) working days by simply informing us of the contract revocation. Starting from the day of delivery of the goods begins the deadline for termination of contract. It is essential to mail within 14 days a written notice by mail, fax or e-mail. you can not return or exchange the item if the package is not intact in all its parts, the cost for shipping is at your expense.

5. Damage to the delivery

After receiving the package Please check the goods. If it is damaged, please do immediately reclamations of the carrier. In any case, please contact us too.